Careers at The Landings
Golf & Athletic Club
Our service professionals are an integral part of The Landings Golf & Athletic Club and our organization’s most important asset. Every job is vital.
Talented Club team members show the highest level of professionalism, courtesy, integrity and teamwork. Whether working directly with our members or behind the scenes, every service professional’s performance has a direct impact on our success.
Benefits
The Landings Golf & Athletic Club strives to continuously create an environment that encourages hard work and fosters growth. We have established a variety of employee benefit programs designed to support the wellbeing of our employees and their families with access to physical, mental, financial, and emotional health.
Benefits exclusive to full‑time employees:
- Health insurance
- Dental insurance
- Basic life insurance and accidental death and dismemberment insurance
- Voluntary life insurance
- Short- and ling-term disability income benefits
- Paid time-off
- EAP
- Vision Insurance
Benefits for both full‑time and part‑time employees:
- 401(k) plan
- Golf and tennis privileges
- Retail discounts in pro shops
- Scholarship opportunities
(employees and dependents only) - Employee Needs Fund
Mission, Mantra and Values
The Club’s Mission, Mantra, Values, Service Process, and I am Member Ready Basics form the basis of all we do. It’s the philosophy we rely on for every interaction with members, guests, and fellow employees. Every employee carries these tenets with them, and we are happy to share them with you.
Mission
We create a fulfilling lifestyle bound by relevant activities and enduring relationships, served by empowered, genuinely caring service professionals.
Mantra
Everything we do irrevocably changes the future, course, and reputation of The Landings Golf & Athletic Club for better, for worse, either way, forever.
Our Values
Our Members
The Lifeblood of our Club and object of all our efforts.
Talented Professionals
We choose the best and are committed to their growth and development.
Team Work
Every job is everyone’s job. We give of ourselves to help colleagues.
Integrity
Our words are integrated with our walk. We do what we say.
Accountability
We honor commitments and are responsible to make things happen.
Initiative
Service professionals anticipate … they do things before they are asked.
Safety
Everyone proactively protects members, staff and our assets from harm or misuse.
Continuous Improvement
Good is the enemy of best, best is the enemy of better.
Our Service Process
Every interaction will follow this form:
- Greet everyone with kindness, a smile and sincerity. Use the member’s proper name.*
- Give everyone your best service … quickly comply with expressed ands and wishes and anticipate any additional needs. Use the member’s name.
- Thank everyone for the opportunity to serve and welcome them back. Use the member’s name.
*Unless strongly directed otherwise
I Am Member Ready Basics
Everyday manifestations of service:
- I am an ambassador of The Landings Golf & Athletic Club. I speak positively in and outside of my work environment.
- I am always professional in my grooming, conduct and verbiage. I avoid words like “yup” and “you guys.” I use the members’ last name in every interaction.
- I protect the privacy and confidentiality of member, staff, and Club information.
- I own and immediately solve problems or complaints. I L.E.A.R.N. (Listen, Empathize, Apologize, Respond, Notify) from opportunities.
- I am empowered and look for ways to personalize service. I smile and serve from the heart. Memorable or “WOW” service will be defined by our members.
- I work clean, respect member spaces and never walk past trash. I fix, clean or report broken or unsafe situations and behaviors.
- I am reliable and timely in my responses. I practice the “24-hour rule.” I deliver impeccable service.
- I am knowledgeable of The Landings Golf & Athletic Club’s offerings, and I will continuously improve my service knowledge.
- I am The Landings Golf & Athletic Club. Our collective efforts determine our destiny.
Void where prohibited. © 2024 The Landings. All rights reserved.